Privacy Policy

Effective date: 25 February 2026
Last updated: 25 February 2026

ViaDux ("we", "us", "our"), operated by OD Viadux, vl. Imran Bećar, respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, store, and share personal data when you use our website and services, including agency accounts, quote requests, bookings, and related communication.

1. Who we are

Data Controller: OD Viadux, vl. Imran Bećar
Registered address: Semira Frašte 17
Email: info@viadux.ba
Phone: +38761666564

2. Personal data we collect

  • Identification and contact data (name, agency name, contact person, email, phone, address).
  • Account data (login credentials, profile details, account preferences).
  • Booking and quote data (travel dates, guest count, package choices, room preferences, notes/messages).
  • Billing and transaction data (invoice details, payment status, payment-related records).
  • Technical data (IP address, browser type, device info, pages visited, timestamps, logs).
  • Communication data (messages sent via forms, support requests, replies).

3. How we collect data

  • Directly from you (forms, registration, profile updates, bookings, quote requests, emails).
  • Automatically through cookies and similar technologies.
  • From business interactions with agency users and partners.

4. Why we process personal data (purposes and legal bases)

  • Provide and manage user accounts and website access (contractual necessity).
  • Process quote requests, bookings, and service delivery (contractual necessity).
  • Create and manage invoices, payments, and accounting records (legal obligation/contract).
  • Communicate with users and provide support (legitimate interests/contract).
  • Improve website security, performance, and reliability (legitimate interests).
  • Send service-related notices and, where permitted, marketing updates (consent/legitimate interests, depending on law).

5. Cookies and tracking

  • Essential website functionality (session/login).
  • Performance and analytics (understanding website usage).
  • Preference storage (such as language settings).

Where required by law, we ask for consent before non-essential cookies.

6. Sharing your personal data

We may share data with hosting and IT service providers, payment/invoicing/accounting service providers, email/communication providers, and legal/regulatory/public authorities when required by law. We do not sell personal data.

7. International data transfers

If data is transferred outside your country/region, we apply appropriate safeguards required by applicable law.

8. Data retention

We keep personal data only as long as necessary for the purposes described above, including legal, tax, accounting, and dispute-resolution obligations.

9. Data security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure. However, no internet transmission or storage system is completely secure.

10. Your rights

Depending on applicable law (including GDPR where relevant), you may have rights to access, correction, deletion, restriction/object, portability, withdrawal of consent, and complaint to a competent authority.

11. Children’s privacy

Our services are not directed to children under the age required by applicable law, and we do not knowingly collect personal data from children.

12. Third-party links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted on this page, with the updated date above.

14. Contact us

For privacy questions or requests, contact us at info@viadux.ba or +38761666564.